Pq111's Privacy Policy
Your Data, Our Responsibility

Pq111 (referred to hereinafter as "we", "us", or "the Platform") operates a trusted online gaming platform for users in Bangladesh. Our Privacy Policy Clearly explains how your personal information is collected, used, stored, and protected.

This policy applies to pq111's website, mobile application, and all other digital services. By using our services, you agree to this In the Privacy Policy You are voluntarily agreeing to the terms outlined.

We believe privacy is a fundamental right. That is why protecting your data is given the highest priority — from system design through to every operational process.

Pq111 collects two types of information — what you provide directly, and what is generated automatically while you use the Platform.

We do not collect sensitive information such as religion, political views, or health data without your explicit consent.

Pq111 uses the information it collects solely for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To securely process deposits and withdrawals.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your issues and answer your questions.
• Legal Obligations: To comply with directives from government or regulatory authorities.
• Service Improvement: For analytical purposes to improve your experience.
• Promotional Communications: To inform you about offers and bonuses, with your consent.

How long we retain your data depends on the type of information and applicable legal requirements. In general:

• Account Information: Retained for a minimum of 5 years after account closure, as required by legal obligations.
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• Gaming Log: Retained for 1 year for dispute resolution purposes.
• Cookie Data: Deleted when the session ends or automatically expired after a set period.

Once the designated retention period expires, data is securely deleted or anonymized so that no individual can be identified.

Pq111 does not sell your data to third parties. However, there are limited circumstances in which information may be shared:

• Payment Providers: Only the necessary information is shared with mobile banking operators such as bKash, Nagad, and Rocket to process transactions.
• Technology Partners: Technology service providers supporting platform operations may have limited access to your data. They are required to comply with our Privacy Policy.
• Legal Authorities: Information may be disclosed in response to a valid court order or request from a government authority.
• Fraud Investigation: Information may be shared with relevant authorities in connection with fraud or money laundering investigations.

Outside of the above cases, your information is never shared with advertisers, data brokers, or any other third parties.

The pq111 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: Used to improve the platform. These do not collect personal information.

Most cookies can be managed or deleted through your browser settings. However, disabling essential cookies may cause certain parts of the platform to not function properly.

Pq111 uses industry-standard security technologies to protect your data:

• 256-bit SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall Protection: Advanced firewalls block unauthorized access.
• Regular Security Audits: Penetration testing conducted by third parties.
• Data Backup: Regular backups are maintained on secure servers.
• Staff Training: All staff receive regular privacy and security training.

In the event of a data breach, we will notify affected users and the relevant authorities as quickly as legally required.

Pq111 is strictly for users aged 18 and above. We do not knowingly collect or store personal information from anyone under 18.

If we become aware that personal data has been inadvertently collected from a minor, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team immediately.

Pq111 may from time to time update this Privacy Policy update this policy. Changes may be driven by the introduction of new services, legal updates, or technical improvements.

• For significant changes, you will be notified via SMS to your registered mobile number or through an in-platform notification.
• For minor changes, only the last updated date at the top of the page will be revised.
• Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy.

Make it a habit to review this page regularly — it is in your own best interest.

For any questions, complaints, or requests to update your information related to our Privacy Policy, please get in touch with us. Our dedicated privacy team is available seven days a week to assist you.

• Email: [email protected]
• Response Time: Typically within 24–48 hours.
• Data Deletion Request: Processed within a maximum of 30 days.